Returns and Refunds

Returns - As much as we’d be totally bummed to hear you’re not stoked with your goodies we totally understand that sometimes it just isn’t right. If that’s the case you’re welcome to send your order back within 2 weeks of purchase. 

Exchanges - Please submit a customer care ticket to organise a size swap.

Issue With Product Quality - Please submit a customer care ticket and we will get you sorted.

Please note that for all exchanges and returns, swimwear must not have been used in water to be eligible for a refund.

Refunds are processed via the same method that you paid.

You will be responsible for covering the cost of sending your order back to:

Cucumber Cool
895 Cove Road
Waipu
0582
Northland
New Zealand

* we recommend using a tracked service for any returns
** sale items cannot be returned for a refund